In the middle of an Iowa winter, when the furnace stops and you have kids at home, every hour feels long. A few months later, when the water heater and air conditioner also give out in July heat, it can feel like too much at once. That is the kind of season Adrian McNew walked through when she picked up the phone & called Indianola Mechanical.
Adrian has called on our team since 2020, and her story shows what it feels like when someone cares about your comfort in the moments that matter most. Instead of telling it for her, we want you to hear it in her own words.
When The Furnace Quit In December
Adrian’s story starts on a cold December day when her furnace stopped working. She remembers, “In the middle of December, our furnace stopped working. We called Indianola Mechanical. They were able to come out right away within 24 hours.”
When our technician checked the system, he saw a real safety concern. Adrian shares, “We did need a new furnace. The gentleman who came out that did our service let us know that, hey, we’re not able to turn this furnace back on. It is not safe with having children in the home.”
That clear guidance mattered to her as a parent. So did the effort to keep the project within reach. As she explains, “Dan worked really hard to get us a furnace within our budget because we were… our family was going through a hardship at the time.”
Then The Water Heater & AC Went Out
After the new furnace went in, life moved on for a few months. Then more problems showed up. Adrian says, “After that, 4 or 5 months later, we then run into our water heater is not working correctly, and a couple of days later, after that, our air conditioner stopped producing cold air.”
For any household, back-to-back breakdowns like that bring a lot of stress. For Adrian, it meant another call to the same team she had trusted before. “So I of course called Indianola Mechanical and they were able to come out the next day very quickly,” she says.
During that visit, the technician did more than write up quotes. Adrian remembers, “As the gentleman came out and gave us the diagnosis and quotes on air conditioners, he had also brought with him a portable air conditioner unit and offered for us, for in our family, within our home to have air.”
That small decision mattered because this all happened in the heart of summer. In her words, “Because of course, in the middle of July in Iowa, we were experiencing 100 degree heat. And it was just they didn’t have to provide that over and beyond service. And they did.”
Going Above & Beyond For Comfort
What stands out most to Adrian goes beyond equipment and appointments. It is how the team treated her & her family during a hard stretch. She says, “It’s like almost having a family member care about you so much that they’re like, we want to make sure that you’re okay and that you are comfortable.”
She talks about both the office & field teams together: “The staff here at Indianola Mechanical provides not only professional service, but that trustworthy, caring family. You feel like you are a part of the family.”
When the crew came back to install the new air conditioner & water heater, they stayed until the job felt complete. Adrian recalls, “The next day they came out and they were able to put in a new air conditioner and a new water heater. So we started with the water heater in the morning and we ended with finishing with the air conditioner. They were there like ten, 12 hours that day, and they worked hard to make sure that by the end of that day, we had air conditioning.”
How Adrian’s Story Reflects Our Approach
Adrian’s experience shows what we aim to bring to every home call to Indianola Mechanical. Her story highlights a few things very clearly:
- Fast help when comfort fails: She called in December & again in July, and a technician came out within about a day in both seasons.
- Honest guidance about safety: The technician refused to restart a furnace that was not safe around children.
- Real effort to fit the budget: Adrian describes how Dan worked hard to find a furnace option within their reach during a hardship.
- Care that goes beyond the basics: The portable AC unit during 100 degree weather, and a long install day to restore cooling, both stood out to her.
Those details line up with what we believe as a company: your comfort comes first, and you deserve clear communication, prompt help, and a team that stays until you feel taken care of.
Seeing Yourself In This Homeowner’s Story
If you have ever watched the thermostat drop on a freezing night, or felt the weight of a broken water heater or AC during a busy week, you may hear echoes of your own worries in Adrian’s words. She faced a furnace that could not safely run, a struggling water heater, and an air conditioner that stopped producing cold air, all within a few months.
In each moment, she picked up the phone & called the same number. Each time, someone came out, explained what was going on, and helped her move from stress toward relief. That journey is what makes her testimonial so powerful.
To hear Adrian share the full story in her own voice, scroll back up & watch the video. As she says at the end, “If you needed your home service and you live in Indianola or maybe even surrounding areas of Indianola 100%, you should use Indianola Mechanical.”
If you face a similar situation with your furnace, air conditioner, or water heater, we are ready to help. Call Indianola Mechanical at (515) 501-5648 and let us work to restore comfort in your home.